All departments are open 24/7 for your convenience. Our support team will always be available to help you with all aspects of your hosting account, including Technical Support as well as billing issues or any other issues that may arise with your account.
The moment our support team gets your trouble ticket, we will immediately go to work and every step of the job is recorded by our fully automated support site, http://support.hostafirm.com. Since our support ticket system is done through data entry, both you and our support team have copy's of all communications since the problem started.
The satisfaction of our clients is our number one priority. Excellent customer care is a priority for our support team and they strive to make sure every question is answered adequately and thoroughly and help our customers with the long-run development of their web site.